Frequently Asked Questions | Papa John's Pizza

It's easy: firstly, find something you like and put it in the cart. You will find a list of all the products you've put in cart on the right side of screen. There's an "Order now" button underneath the list. You will then get to Checkout to put all the personal data and address.. Please fill in all the required fields and click "Order". Your order will immediately get to the restaurant.

When you place your order online you will get a confirmation letter that the order has been successfully placed. This means that the restaurant has received your order. Should you wish to query anything regarding your order thereafter, the phone number of the restaurant is provided on 'Stores' page.

You can choose to place a “Carryout” order when placing your pizza order.

There are two possibilities: 1) When you call on the phone, restaurants sometimes use their discretion to expand their formal delivery areas. When you order online, the restaurant doesn't have this opportunity. 2) There is a website mistake. If you would like us to investigate, please submit a comment with problem description on "Customer Service" page. You must include your full address and the full address of the restaurant from which you are attempting to order.

Yes. Select your city using the city locator. Click on "Menu". Select your dine-type. You can then view the menu as a guest, without registering or using a password.

Menus vary by city. In order to provide you with the most detailed information possible, including prices, we ask you to first locate and select the city you wish to order from. You do not have to complete the order, you can stop just at the menu.

There is a possibility during the ordering process to make a note to your order, such as “bring change for 1000 RUB”. This will print on your order message for the restaurant and driver to see.

Payment options vary by restaurant. All options for a particular restaurant are presented to the customer on the checkout screen. To view this info, go to checkout page and select restaurant from which You would like to make order.

The re-order function allows you to quickly repeat your previous orders. These functions are available only when you are logged into the system. To use this function, go to "Your account" page and then open "Order History" section. You can now see all your previous orders. Click "Re-Order" button and order items would be copied to order list.

Yes, you may order pizza for a certain date and time. If you would like to make an order for the future, you have to enter required date and time while editing order information on checkout screen in "Shipping time and comments” section field. Choose „Tomorrow” to select delivery time or „Future ordering” to choose date and time you need. All orders are cooked asap by default.